POLICY

SHIPPING, RETURNS, & CANCELLATIONS.

SHIPPING:

  • FREE SHIPPING on all orders in the Lower 48! We use USPS Priority Mail or UPS Ground depending on product and destination.

  • Alaska, Hawaii, or military APO/FPO orders: We ship, possibly for free. You may be invoiced for additional shipping cost, but only if necessary.

  • International orders: We ship to many countries. You will be invoiced for actual shipping cost. Email us for a quote: info@freewheelmission.com

  • We ship twice a week - all in-stock orders placed by 3pm EST on Monday or Thursday ship same day.

RETURNS:

  • We are a small business building gear by hand in the USA. We cannot have the same highly-abused return policies as Amazon and Walmart - which pay for those losing policies via huge profit made on cheap Chinese goods sold at American prices.

  • Contact us to request an RA number. Many In-Stock products may be returned within 21 days of ship date if new and unused.

  • All returned orders are subject to a restocking fee of 10-20% (dependent on product cost) which covers our shipping and credit card fees.

  • Sale, custom, and limited-edition products may not be returned. Build-to-Spec products MAY be eligible for return on a case-by-case basis (dependent on product).

CANCELLATIONS:

  • All cancelled orders will have 5% deducted from the refund. Our payment processor does not refund us the fees on your original order. Orders for custom gear (Custom Frame Bags, for example) cannot be cancelled once we have begun to build your order.

  • If you leave a custom order pending with us for over a year, the order is no longer valid and no refunds will be given. We reach out repeatedly to our customers with pending orders, and despite our best efforts, some folks place an order and walk away! At some point we have to move on.